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MSC Industrial is one of the largest distributors of metalworking, repair and operations (MRO) products and services for manufacturers worldwide. They take pride in having over 1 million product offerings, many of which are itemized in their annual Big Book, a master catalog that is over 4,000 pages.
As reported by Digital Commerce 360, MSC Industrial attended the Internet Retailer Conference & Exhibition June 6-9. Senior Director of E-Commerce Mike Roth discussed the company’s balance between investing in the digital shopping experience while still retaining a personal customer service experience.